Delivery & Shipping Policy

 For the time being, ELFI e-Store is only able to fulfil deliveries within Malaysia, Singapore and Brunei.

Delivery Timeline & Status

 Once the order has been placed by the Customer, ELFI will take approximately two (2) to three (3) working days to process before the order will be handed over to our trusted courier partner to be delivered.

Estimated delivery timeline as below:

Within Klang Valley: up to three (3) calendar days

Within Peninsular: up to five (5) calendar days

Within East Malaysia: up to seven (7) calendar days

To check on the delivery status, Customer may refer to the tracking number updated in the order details.

Shipping charges and delivery time frame may be subject to revision from time to time. During campaigns, peak season or any promotional events, order process and delivery time may experience some delay. Customer(s) are encouraged to contact Customer Service Hotline at +601157621189 for update and further clarification.

In the event that the order(s) are not able to be processed within the time period specified in Order Confirmation email, ELFI will contact Customer via the contact information provided to notify the delay.

ELFI trusted courier partner(s) will ensure the safety of all deliveries. In the case of loss during transit, ELFI will engage with respective courier partner to investigate and any refund or replacement shall only be processed upon confirmation of loss and subject to ELFI’s internal verification process. ELFI reserves the right to reject any claim where there is evidence of successful delivery or where loss is not attributable to ELFI or its courier partner(s).

Customer is advised to receive by hand once the order(s) are delivered. In the case of Customer is not available to receive the item, Customer shall make the necessary arrangement to ensure that the order(s) are received safely.  ELFI and its courier partner(s) shall not be liable for any loss, damage or non-receipt of the order(s) once delivery has been completed in accordance with the Customer’s delivery instructions and a valid proof of delivery has been recorded, including delivery to any person at the delivery address or designated drop-off location.

The Customer shall be solely responsible for ensuring that the delivery address, recipient details and any delivery instructions provided are accurate and complete. ELFI shall not be responsible for any loss, delay or failed delivery arising from inaccurate or incomplete information provided by the Customer.

Risk in the goods shall pass to the Customer immediately upon successful delivery as evidenced by the courier’s proof of delivery, regardless of whether the Customer personally receives the goods.

If the delivery of the order(s) fails or is delayed due to reasons attributable to the Customer, including but not limited to incorrect delivery address, unavailability of recipient or refusal to accept delivery, the delivery package will be returned to ELFI.  Any request(s) to be re-delivered, additional delivery charges will apply accordingly and ELFI reserves the right to cancel the order subject to deduction of applicable costs incurred.

Any lack of conformity in the order at the time of receipt by the Customer such as tampering of the packaging, please contact our Customer Service Hotline at +601157621189.

ELFI shall not be liable for any delay or failure in delivery caused by events beyond its reasonable control, including but not limited to courier disruptions, weather conditions, public holidays, or regulatory restrictions.

 To the fullest extent permitted by law, ELFI’s total liability in respect of any order shall be limited to the amount paid by the Customer for the relevant order. ELFI shall not be liable for any indirect, incidental or consequential losses.