Find Your Nearest Outlet
IOI Mall Damansara
1F-69 First Floor,
IOI Mall Damansara Tropicana Indah,
Persiaran Surian, Kota Damansara,
47810 Petaling Jaya, Selangor
Tel: 011-1325 6155
Pavilion Bukit Jalil
L4.48.00 Level 4,
Pink Zone Pavillion,
Persiaran Jalil 8, Bukit Jalil,
57000 Kuala Lumpur
Tel: 011-2086 6075
Central I-City Shah Alam
Lot L4-17,
Central i-City Plaza,
Persiaran Multimedia Seksyen 7, I-City,
40000 Shah Alam, Selangor
Tel: 011-2086 6005
TOPPEN Shopping Centre Johor Bahru
L1.07, Level 1,
TOPPEN Shopping Centre,
Jalan Harmonium, Taman Desa Tebrau,
81100 Johor Bahru
Tel: 011-13255464
What are the payment methods available?
Elfi Jewellery offers various kind of Payment Methods as shown below :-
1. Credit Card
- Via Paypal (Visa or Mastercard / American Express / Paypal Funds)
- Via MOLpay (Internet Banking)
2. Invoice / Cheque / Offline Bank Transfer
Maybank
- Bank Account : 562106829821
- Account Name : ELFI (M) SDN BHD
After payment is made, please send us the payment details of :
- Bank Name :
- Banking Date :
- Banking Time :
- Banking Reference No :
- Total amount paid :
- Your Order No :
You may scan and email us the above info at: elfijewellery@gmail.com
*Note: Your purchased products will not be delivered until we have this confirmation
How long does the delivery usually takes?
- Peninsular Malaysia : 1 (one) to 3 (three) working days
- Sabah / Sarawak / Labuan : 1 (one) to 5 (five) working days
Can I cancel an existing order that have been made?
Yes, only if the order is still on pending status. Kindly send an email to our customers service email at elfijewellery@gmail.com with the message title “Request to cancel order” in order to inform us about the order cancellation.
Orders that are already in shipping or shipped cannot be cancelled.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
How to clean our jewellery at home?
2 ways to clean your jewellery at home
- Using toothpaste
This is a classic, easy DIY silver cleaning recipe. Use non-gel and non-abrasive toothpaste. Squeeze a small amount of it on a soft cloth or paper handkerchief. Rub onto the jewellery or silverware with circular motions to polish it and clean off the tarnish. Leave it for 5 minutes and then rinse off the toothpaste with water.
- Using Baking Soda Powder
Prepare a thick paste from baking soda and lukewarm water. Apply it onto the tarnished spots with a damp cloth. Leave it for 2-3 minutes then gently rub with soft cloth. Don’t rub too hard to avoid scratching the surface. If there are small details or crevices use soft toothbrush to reach and clean them. Rinse your jewellery with cold water and dry with soft cloth.
What is the standard jewellery care?
- Clean and polish with soft cloth/microfibre cloth
- Keep away from strong chemicals
- Avoid contact with chlorine/sea water
- Take off when working out
- Store your jewellery in the ziplock and box
- Remove before sleeping
I still have doubts!
Sorry that we're unable to clear your doubts in the FAQ page. Kindly send us an email to elfijewellery@gmail.com or contact us on WhatsApp at 011-5762 1189 for us to assist you in clarifying any problems.