Refund policy

RETURN POLICY

Return in case of defects or size exchange are only valid within 14-Days after the product is received by the customer. The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any exchange or refund. Elfi Jewellery will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will receive their exchange or refund within 14 days after the confirmation.

Please return your purchase to the following address:

Elfi, Block B, Level 1, Unit 22, Emhub, Persiaran Surian, Seksyen 3, Taman Sains, Kota Damansara, 47810, Petaling Jaya, Selangor

Please contact us at elfijewelleries@gmail.com or 011-57621189 if you have any questions or doubts.